FREE DELIVERY FOR ORDERS ABOVE Rs. 1500/-
NORMAL ORDER DELIVERY WILL TAKE 4-5 DAYS

Return & Exchange Policy

At Gym Armour, ensuring a smooth and positive customer experience is our top priority. We have a 14-day exchange/return policy. You can request for exchange/return within 14 days after receiving your order.

Eligibility Criteria for Exchange/ Refund

  • Items are qualified for exchange only if they are unworn, unwashed, wrong size or defected in any way.
  • All pictures displayed on our website are of the original products. However, due to difference in monitors/screens and lighting used during photo shoot, the exact color of the final item may vary slightly. Therefore, products cannot be returned for this reason.
  • Any item that is on SALE cannot be returned. Only size can be exchanged for items on SALE.
  • No exchange/refund can be accepted for underwear and socks for hygiene reasons.

 

Process for Exchange

To request for exchange you may contact our customer service representative (+923138466444) within 14 days after receiving your order. Your exchange order will be placed by our representative. The rider will deliver your exchange item and you will be requested to hand over the previously delivered item to the same rider. You must share the following information to apply for an exchange:

  • Order number
  • Reason for exchange
  • Item required in exchange
  • A picture of the article received (if necessary)

Note: Replacement charges of Rs. 200/- will be applicable.

 

Process for Refund

To request for a refund you may contact our customer service representative within 14 days after receiving your order. You will receive a confirmation message from our representative to proceed with the refund process. You will be requested to ship the item at the below mentioned address and share a receipt of the courier on our WhatsApp (+92 313 8466444). After verifying the products received, our representative will contact you for your bank details to process the refund. The refund process may take 7 days after your items are received by our team.

Note: The delivery charges are non-refundable.

 

Contact information

Our customer care team will guide you in regards to any query or assistance required for exchange/refund process. Kindly get in touch through only one method of contact as contacting through multiple channels may delay response time.

Shipping Address:91-A, Block-G, Gulberg-3, Lahore.

Contact number:+92 313 8466444

Email:cs@gymarmour.co